How long would you guys wait?

[jbachman2]

I bought a Ideal 55 Slider back in August, I found a restorer and sent it off on Aug 23.  His website says restorations generally take "12-16" weeks.  Its now been 22 weeks and I still don't have the machine.  I sent an email two weeks ago saying I wanted this machine by the Super Bowl and I got a response saying that I would have it by then.  Now a week ago I get an email stating that he may not be able to make this deadline.  What would you guys do?  At this point I am considering eating the down payment on the machine and cancelling the order because this whole experience is just putting a bad taste in my mouth.  I just feel like my machine isn't a priority and that he's putting more profitable work ahead of mine.

Mostly just venting but any advise would be great too.

[globalcompressors]

That's why I never take a "dime" from a customer...til' the work is completed, period! I have the same issues sometimes. Custom work, work load, and other things that can't be seen, come up...that's all part of it. If I don't have your money, and you THINK I'm taking too long...come get it. That way, there's no hard feelings, due to cash down payment!  I don't have any idea who you're speaking of, but in my world,  antique refrigeration takes a back seat to my commercial customers...that's just the way it is. So, if who ever is working on the machine, has a "day" job...it just might take a little bit longer, that's all.  

[Larry]

Who did you send it to?

I waited two years once.

[Pat Pixley]

 I'll be honest I have people waiting , ( not yours)  But these people  all know that I have jobs in front  of their machine.
And yes I do take a down payment but if you were to come to my place or email me  and ask for your machine back and money,
not a problem.

   And Eric is right some of us do have a full time job to do that come first  because that pays the bills.
 and yes some jobs take longer , you find more wrong with it than what was first known ( more rust )
 or you can't find that part any where  or you have to make a part or several parts (like what I'm doing right
now on a Westy WD14)  

Give him a call ask if he has a minute  so you two can talk and ask whats going on with you machine , is there a problem
 and give him a chance to explain himself .

 If you want give me a call  .

[sodaworks]

I too have some clients waiting for restorations that normally would have been completed by now. My regular job has changed drastically (longer hours). I'm not happy about it but the work will be done asap.

[Ltransam]

     Sounds Like a Story I heard & Lived  Before .So Is this Restorer From the South East  Area

[Creighton]

Bad deal on the delay. Any luck contacting by phone? Has he sent pics of what has been done so far?

If nothing has been done. I would want the deposit back and they pay shipping for the return.

Hope it is not in pieces. That is a whole nuther ballgame.

Good Luck and keep us posted!
Creighton
 

[SIGNGUY]

as stated by others, yes delays happen.. but that individual should at least communicate with you on what, why and when... and the when is sometimes hard, but to delay without reason is no acceptable..

I too have some machines that are taking longer, only because of problems like a compressor failing , or a peice of chrome not meeting my quality inspection, but those details are passed along to the customer and I have had no issues.

If you have questions about an certain restorer, contact one of us who do this as well, privatey and maybe some light can be shed, without plastering his name on the site..

Good luck!

[Pat Pixley]

Good point John ,His name does not to be put out here, it has happen before and it got ugly.  and yes contact one of us  John ,Rod (funtronics)  Curtis, Eric,
Terry or myself .

[mygoose101]

Glen aka Moondawg is the only restorer probably in the Country who is done before the deadline. That's only because he works his ass off. But, not at all unusual to have to wait for a machine, not a easy process.