UPS Packing

[halehouse]

I am sure some of you have had to file claims before with UPS. I shipped a sign and had them pack it. I paid for a 30"x15x10 box, 30"x15x10 "mat", and they sandwiched it between two pieces of cardboard.  The guy got the sign today and they had bent it in half!  Hopefully it is relatively easy to get the guy his $ from UPS. I am going to the UPS Store tomorrow.

[halehouse]

Here is a before shot that I have and the afters that he sent.

[halehouse]

This is the packing job they did. Just two pieces of cardboard with nothing in between but the sign. Not even close to what I paid for (sigh).

[Kilroy]

I'd then follow up with UPS, and report the store for fraud.  They did not use the materials you were charged for, and don't let them try to deny  your claim with their  " it was packed poorly" claim.
 I had a friend ship a customer's painted Harley gas tank through UPS, it arrived with a hole on the side from a hilo blade. And yes,  it was first denied with the above reason.

[collecture]

I HATE it when a seller uses UPS Pack & Ship to send stuff I won! They almost always overcharge and never pack it as I would like. I have won two items off eBay and the sellers both used UPS Pack & Ship. One was a Vendo Coin Changer - fortunately the handle was the only part broken. I filed a claim and was reimbursed for the damage. The second was a cardboard backed 'Hart' DP scuba diver poster and they packaged it just like your Coke sign and it arrived in the same condition. I won the DP poster for $15 and never filed a claim because of possible value dispute and hassle.
Furthermore - it releases the seller from any wrong-doing and they have an easy way out saying contact UPS. That is what I did on the VCC because the seller just told me to check with UPS because he handed responsibility over to them when he delivered it to them. I didn't leave FB for either of them. 

No offence Dan!

[oldskoolcoinop]

It's guaranteed automaticaly when packed by a UPS store I thought. I have gotten things with thoughtless packing like that. When some stuff gets damaged though, you would rather have had the item than a refund. So irritating to find something that's in great shape, then have some bonehead skimp on packing.  Good luck and I feel for you.

[SIGNGUY]

Definatley go back to the Pack and SHip, you bought a box that was 10" thick, in order for it NOT TO bend, and they packaged it this way!?/ wow.. I'd fight for money back, plus fight to keep the sign as they ruined a piece of history!

[halehouse]

I'd then follow up with UPS, and report the store for fraud.  They did not use the materials you were charged for, and don't let them try to deny  your claim with their  " it was packed poorly" claim.
 I had a friend ship a customer's painted Harley gas tank through UPS, it arrived with a hole on the side from a hilo blade. And yes,  it was first denied with the above reason.

I don't think they can use that claim as they packed it. Their "Pack and Ship Promise" says that they will refund the value of the item along with the costs paid for packing materials. Of course I went back to the store today and the manager has to call me back because "she is the one who handles the claims".

[halehouse]

I HATE it when a seller uses UPS Pack & Ship to send stuff I won! They almost always overcharge and never pack it as I would like. I have won two items off eBay and the sellers both used UPS Pack & Ship. One was a Vendo Coin Changer - fortunately the handle was the only part broken. I filed a claim and was reimbursed for the damage. The second was a cardboard backed 'Hart' DP scuba diver poster and they packaged it just like your Coke sign and it arrived in the same condition. I won the DP poster for $15 and never filed a claim because of possible value dispute and hassle.
Furthermore - it releases the seller from any wrong-doing and they have an easy way out saying contact UPS. That is what I did on the VCC because the seller just told me to check with UPS because he handed responsibility over to them when he delivered it to them. I didn't leave FB for either of them. 

No offence Dan!

No offense.  I went to the store today to try to get the claim started. Actually, I want to follow through with it myself because I included UPS shipping in the buy it now price. So, I actually paid $28.16 to have it packed and shipped.

[halehouse]

It's guaranteed automaticaly when packed by a UPS store I thought. I have gotten things with thoughtless packing like that. When some stuff gets damaged though, you would rather have had the item than a refund. So irritating to find something that's in great shape, then have some bonehead skimp on packing.  Good luck and I feel for you.

Exactly. I would have rather kept it than have it ruined like that. It was nice and they don't realize that it isn't easy to replace. They don't just sell them in the grocery store. The thing is, I don't think the buyer is going to be very patient in getting his refund. He says the insurance is between me and the shipper, when actually I bet I will need assistance on his end to complete the claim.