I've used STI exclusively for years except for in state moves then I shop on uship. But as for STI the ol saying it can take years to get a customer but you can lose them in a second, well, I think they lost me.
NAVL is hit and miss. Used them last week machine picked up one day after call for service. Delivered 2k miles and dropped off at buyers location already 5 business days for the entire service ...