Title: Ups fraud line?
Post by: dr galaga on October 27, 2005, 08:05:24 pm
Does UPS have a department for/care about insurance fraud?
Okay, I'm going to try to make this as short as possible. I bought an item off ebay (with a personal check - think I'll use PayPal from now on) and the person sent it UPS. Part of it arrived broken - packed heavily in bubble wrap, there is no way it could have shattered the way it did even if it was dropped from 100 ft - but let's not worry about that right now. Seller had me he-haw around with UPS (UPS gave them a full refund), ignored my emails and now they say they shipped a replacement for the broken piece (UPS refunded for the whole unit, not just part) via USPS. They can not produce a tracking or delivery number. I told them I would give them until Monday to ship (and send me proof) a new piece or I'm contacting ebay and UPS. She sent me back a real pissy letter about telling her what to do.
This is fraud, eventhough it is a small dollar amount, it is still fraud. Do I just call the regular 800-PICK-UPS number? Would I ask for a certain department?
Okay, I'm going to try to make this as short as possible. I bought an item off ebay (with a personal check - think I'll use PayPal from now on) and the person sent it UPS. Part of it arrived broken - packed heavily in bubble wrap, there is no way it could have shattered the way it did even if it was dropped from 100 ft - but let's not worry about that right now. Seller had me he-haw around with UPS (UPS gave them a full refund), ignored my emails and now they say they shipped a replacement for the broken piece (UPS refunded for the whole unit, not just part) via USPS. They can not produce a tracking or delivery number. I told them I would give them until Monday to ship (and send me proof) a new piece or I'm contacting ebay and UPS. She sent me back a real pissy letter about telling her what to do.
This is fraud, eventhough it is a small dollar amount, it is still fraud. Do I just call the regular 800-PICK-UPS number? Would I ask for a certain department?
Title: Ups fraud line?
Post by: on October 28, 2005, 03:45:32 pm
One of the facilaties our team staffs is the UPS station at Miami Int'l Airport. I reached out to them a couple of hours ago. Read them your post. They were supposed to get back to me, but have yet to respond. Not sure if its a lack of interest or hurricane damage. Will post anything I hear.
Title: Ups fraud line?
Post by: dr galaga on October 28, 2005, 04:29:43 pm
Thanks!
Title: Ups fraud line?
Post by: on November 05, 2005, 02:00:49 pm
They never got back to me. Guess they don't care.
Title: Ups fraud line?
Post by: dr galaga on November 05, 2005, 03:02:20 pm
That's what I got too when I called UPS earlier in the week. Ebay doesn't care either since it is just below the $25 limit (eventhough with shipping it's more). Tried the dispute feature, that got nowhere so I neg'ed her today and I'm going to go to the bank Monday to see if I can still put a stop payment on the check - she has my money and UPS's 
. From now on I guess I should use PayPal.
. From now on I guess I should use PayPal.Title: Ups fraud line?
Post by: dr galaga on November 26, 2005, 10:20:55 pm
Just a little update (if anyone cares): About a week after we played the Neg. follow-ups game I get a package in the mail. Her mother sent me a letter that she is sorry for her daughter's behavior and also in the box was a new base. She also told me not to contact her or her daughter because she doesn't want the daughter to know that she sent the base. 
